In this fuzzy front end of innovation where ideas are generated, there are many places we can ‘discover and listen’ to the voices that will provide concrete ideas and concepts.

Let’s take the time to recognize these and ask you, the reader, do you have a systematic plan to capture all these voices?

The Voice of the Customer
The most talked-about place to find the ideas that are closer and relevant are the search for new ideas around the jobs needing to be done (jtbd).

We get closer to these voices when we use a variety of techniques that give this voice its chance to speak.

We do this through customer focus groups, user panels, customer surveys, lead-user research, direct observation of the user in their environment, and allowing ourselves to become fully immersed in a customer’s experience.

You can read What if customers evaluated your company’s ideas? posted by Hutch Carpenter or Want to be Successful at Innovation? Start exploring your Customers’ “Jobs to be done”! posted by Elena Ozeritskaya  over on the Hype blog and so many more around “jobs to be done” or “ideation” but please don’t forget the many other voices that need to be heard and the thinking behind these voices captured as they are equally of potentially great value.

The Voice of the Value Chain

We can gather plenty of ideas when we have visits to our suppliers and listen to their engineering, their specialists that work with our products or the production of the materials, even work alongside their product development staff as they often have broader industry exposure than we do, within our own organization. We can construct more formal cooperative and technology agreements and exchanges with our suppliers to find new ways to collaborate.

Also by spending time ‘in the field or marketplace’ we can discuss with the many players in the distribution system (distributors, wholesalers, customers, final retailers or those closest to our final point of sale. We can then look at all the stages along the value chain for opportunities to innovate in different ways. Just imagine all the collaborators working with your company that has knowledge that would contribute.

The Voices within the Organization
The more your innovation strategy is known internally the more likely you are to focus your opportunity investigations and draw out those rich ‘nuggets’ that lie somewhere within your organization’s experiences or insights. You can deliberately organize an operational capabilities audit to see what it might reveal in improvements or fresh ideas.

The attraction of brainstorming both within your functional and cross-functional groups can offer so much but the brainstorming techniques need to generate excitement and be seen as well worth the time and engagement, otherwise, these can fail badly. Often we miss the chance to systematically and equally on ad hoc occasions talk with the sales team in some structured ways to reveal their insights.

We should also remember many of the employees at the company might be users and will certainly offer an opinion that might provide some very frank and honest feedback.  Of course, there is that tried and tested new product idea suggestion scheme or contest but these do need to really offer something, besides money to gain real contributors value. Lastly you might want to build or tap into a company idea bank.

The Voice of the Industry

We often ignore what is going on around us, many companies don’t really have good intelligence gathering systems, and they tend to stay within very limited silos. There is absolutely no reason for this as the capturing of trends, of new patents, reading the prospectus or annual reports can yield much that can generate fresh ideas and point to future directions. Often a company belongs to numerous professional associations yet those attending fail to pick up some possible ideas as they feel this is not their job, we need to make it theirs.

The number of technical conferences that people within the organization attend gives such a productive source of insights but are they actually being ‘fed back’ into the system or just stay with the attendee alone?

Then how often is your organization participating in different standards committees, where you are often given great clues of the ‘collective’ thinking of trends, issues, and roadblocks that might all lead to breakthrough ideas to gain real competitive advantage.

The key to all of these being well-captured is putting to use the idea management software and making it mandatory for those that attend and engage to come back and ‘file’ an ideas report for those responsible for product or service development to get the chance to ‘touch and feel’ the ideas emerging around them.

Voice of the Experts

So many consultants, training professionals, and advisors are interacting daily with your company, are you tapping into this source of knowledge? Do you consider setting up focus groups with industry experts; take time out to tap into a consulting practice for its broader expertise deliberately for extracting ideas. Do you work with universities or individual facility members who can contribute different thinking and provide a rich source of knowledge?

Do you think about setting up some specific dedicated time for ‘walking around’ ideas with your research companies or consultants? Do you ever allow for providing a dedicated time that puts the product ‘brief’ on one side for the moment and just talks and exchanges? How often do you make contact through venture and equity funds that specialise in your industry and how these can offer up some very focused insights into your thinking.

Lastly, within our experts the relationships with government labs and private R&D labs are very engaged in leading-edge concepts and knowing and understanding these can dramatically alter your own perceptions.

Then we have the voice of Secondary Research

It always staggers me how academic papers are shunned and discounted yet offer such a rich source of insights and investigation. Of course, Google and the many different internet search engines can yield some interesting ideas but how often do we never dedicate the time or fail to go past the second or third page.

I have found on page 8 or even ten often a search item that dramatically alters my thinking. These searches take time on the internet and you do have to stay focused and disciplined to extract all that you can as the ‘search strands’ can often take you so widely off course you wonder how you got there.

Of course, you have trade articles, white papers; competitor’s analysis, and trade press clippings, but I wonder how systematic you really are in these? You should be.

Lastly, patent scans can be deadly boring, try doing those across twenty or so countries in multiple languages, it can be tough but thankfully these searches are getting easier, just go and visit the Pharmaceutical or Computer / internet related organizations to understand their leading practice in this and how strategically import this is to them. It will make your efforts seem minuscule in comparison.

Ideas can come from so many places – are you systematically listening?
We think of idea management systems in such narrow ways. Strategically across your organization, you should find ways where all ideas can get captured, where everyone working within the organization knows contributing knowledge, insights, intelligence and thinking can make a contribution.

Do you have a clear and precise plan to capture all those ideas that are whirling around or are so many ideas just left ignored, never captured or simply drowned out by your fixation and focus only upon the sources that might just be scratching the surface?

Perhaps you should give the many voices the chance to be heard? 

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Publishing note:  This blog post was originally written on behalf of Hype and with their permission I have republished it on my own site. I recommend you should visit the Hype blog site where they have a range of contributors writing about a wide-ranging mix of ideas and thoughts around innovation, its well worth the visit.

The post Are you hearing all the voices for ideas? first appeared on Building Your Innovation & Ecosystem Intelligence.

I’ve been evaluating if it has the same relevance in my mind in our more connected world, where speed, knowledge and exchanges are measured in microseconds.

This reminded me of a suggestion I made some time back and I thought I’d ‘air’ this again for engaging with others.

We constantly fall into the trap of not providing our listeners enough of a reason to ‘buy into’ our thoughts. We forget to either pitch it to their mental framework or we do not provide a set of compelling arguments that allows our idea a mutual recognition of its value or structure, to take it forward and transform it into something tangible and valuable.

I think using Rogers’s rate of diffusion principles you can end up offering a fairly powerful positioning statement.
You can also offer a simple framework in this five-point plan the chance to break down differences you might both hold, to build on the ‘evidence’ from a mutual recognition in the discussion on what your idea holds as a potential promise. It can be transformational as a way to approach engagement.

The five steps in engagement to map your conversations.

To get anyone out of their own thinking trap we need to associate our thinking with what would be valued by them, we have to make the value connections .

We can offer a uniform pathway based on Everett Rogers five steps principle:

What we must always offer in any conversation is a clear relative advantage to what is presently available, so we can gain their permission and identification. Then we can set about to explore these better alternatives, to clarify their progress and gain general ongoing acceptance or questioning.

Either way, it becomes a mutual engagement. Stressing the advantage of the idea by making a comparison, does allow for the chance of engaging in a worthwhile conversation.

Timing, circumstances and its value to the other person always need considering here. “Relative” becomes the critical word here.

• If we can offer compatibility with our own and other people’s existing values, and explore a migration path from their past experiences we might get more space to experiment. We need to draw others in and so we have to align ourselves to their experiences to frame it to their thinking bias.
• This becomes a job-to-be-done on unearthing unmet needs or the needs that can be improved upon. The job-to-be-done thinking is a great practice methodology to achieve adoption.
• The new tools, methods and different techniques becoming increasingly available to us, can certainly help us to explain complexity to reduce the perceived difficulties of adopting new practices. The whole gambit of gaming, the canvas techniques, visual mapping, design thinking all help considerably here.
• Any argument, discussion or position needs to simplify complexity as the one listening quickly ‘tunes out’ if we load the conversation with “too much detail” or jargon.
• We then can offer new ways for trialability to experiment in safe and limited risk ways. Lay out a clear path of experimentation and result milestones to manage expectancies and gain increasing support commitment.
• Steve Blank’s contention of “getting out of the building” and his customer development process offers one of many ways to learn, pivot and progress in bite-sized steps.
• Finally, we can provide observability, so others can see the results we can make progress. By keeping this open, it can be clearly challenged and blocked in many ways but openness and transparency does eventually reduce resistance.

If we can clarify change and our progress in learning we give others understanding. It is when we fail to communicate what they need to hear, that we are more likely to be blocked or our project cancelled. We need to ‘demonstrate’ progress and show its value.

Everett Rogers, five steps might offer up a possible pathway to unlock much within innovation and reduce our different personal biases that can trap our ideas to not allow them to be seen in their real value to move forward, and be supported by others, as they gain their essential engagement and buy-in.

What do you think?

It’s worth a try to build your own engagement stories around the five principles suggested. Give it a try the next time you want to bring others onto your side and look to construct a mutual engagement.

The post Gaining idea engagement can be a five step process. first appeared on Building Your Innovation & Ecosystem Intelligence.